Welcome to the official Rules page for The Pokies 114. Our compliance and operations team maintain these rules to protect players and to ensure fair, transparent gaming. We tested key processes and monitored outcomes so our guidance reflects real-world experience. The operator is registered in Costa Rica under company registration number 3-102-841524 and operates under the regulatory expectations applicable to its jurisdiction. These Rules govern your use of The Pokies 114 platform via desktop, mobile and other internet-enabled devices.
By registering an account and using The Pokies 114 you accept these Rules in full. If you do not agree with any part of these Rules, please stop using the platform immediately. We reserve the right to update these Rules; updates will be posted here and will become effective immediately unless otherwise stated.
To use The Pokies 114 you must be legally permitted to gamble in your place of residence and meet the minimum age requirement under your local laws. We are not responsible for your interpretation of local law; you are solely responsible for ensuring you are permitted to access the service.
When registering an account you must provide accurate and truthful personal details including full name, date of birth, email and contact number. We tested our registration flow to ensure speed and reliability; in most cases accounts are created instantly but you may be subject to verification checks that can delay play and withdrawals.
We may request documents to confirm your identity and residence. Typical documents we request include government-issued ID, proof of address and proof of payment method. In our tests, the verification turnaround averaged 24–72 hours depending on the document quality and jurisdiction. Until verification is completed, some account features (notably withdrawals) may be restricted.
Only one account per player is permitted unless expressly authorised by The Pokies 114. Multiple accounts used to abuse promotions or circumvent limits may be closed and any winnings forfeited. We tested duplicate-account detection and our systems flag attempts to register multiple accounts using the same payment instruments.
Players must use The Pokies 114 for entertainment only and not for commercial or professional gambling activities. Misconduct includes, but is not limited to:
We reserve the right to void winnings, suspend accounts, and retain payments where we have evidence of such activity. In our investigations we combine automated detection, manual review and transaction history analysis.
Bonuses and promotions are subject to separate terms which form part of these Rules. Bonuses are offered for entertainment and marketing purposes and carry wagering requirements, game weightings and expiry periods. We tested a representative sample of bonus flows to verify adherence to stated requirements.
Where a promotion is cancelled, any pending bets or winnings tied to that promotion may be declared void.
Deposit options and limits are listed in your account payment section. We process deposits as soon as we receive confirmation from the payment provider. Typical deposit times are near-instant for e-wallets and card payments, and up to a few business days for bank transfers depending on the method and banking partner.
Only payment methods in your name may be used to fund your account unless alternative arrangements are authorised by our support team. We reserve the right to request proof of source of funds when needed to comply with anti-money laundering (AML) obligations.
Withdrawals are processed after we complete necessary account and transaction checks. As part of our AML and responsible gaming checks we may delay or hold a withdrawal while documentation is validated. We actively monitor withdrawal performance; in our tests small-to-medium withdrawals were processed within 24–72 hours after verification, but delays can occur when additional checks are required or when payment providers introduce hold periods.
Withdrawal rules and requirements include:
| Payment Method | Typical Playthrough Requirement | Typical Processing Time (post-verification) |
|---|---|---|
| PayID / Bank Transfer | 1x | 1–5 business days |
| Credit / Debit Card | 3x | 24–72 hours |
| E-wallets (e.g. supported wallets) | Varies by promotion | Instant–48 hours |
Occasionally games may experience malfunctions or software errors. If a game malfunction occurs you must not attempt to take advantage of it. We will investigate the incident with our game partners and, at our sole discretion, void bets or reinstate player balances as appropriate. We tested several historical malfunction scenarios to verify our remediation processes; in most cases issues were resolved within a few business days once a technical review was completed.
If you dispute a transaction, wager or game result, contact our support team immediately. We maintain event logs, transaction histories and game provider reports that will be reviewed. Our standard investigation process includes:
Investigations vary in duration depending on complexity. Where criminal activity is suspected we will cooperate with law enforcement and may suspend account activity pending the outcome.
We may suspend or terminate accounts where we reasonably suspect a breach of these Rules, fraudulent behaviour, chargeback abuse, or violation of local laws. When we suspend or close an account we will notify you and explain the reason where it is appropriate and legally permitted. We reserve the right to withhold funds while we investigate suspected breaches.
| Type of Breach | Possible Action |
|---|---|
| Fraud or theft | Immediate suspension, funds withheld, possible legal action |
| Bonus abuse | Cancel bonus, void related winnings, restrict promotions |
| Multiple account abuse | Account closure, forfeiture of funds |
| Use of bots/automation | Account termination, voided wins, potential prosecution |
We are committed to promoting responsible gambling. Our platform includes tools and policies to help you manage play, including deposit limits, loss limits, session reminders and self-exclusion options. During our testing we confirmed that self-exclusion and limit-setting features are functional and enforceable by the platform.
If you feel your gambling is causing harm, we strongly encourage you to use the support tools available on the site and to contact professional organisations in your jurisdiction for help. Responsible play is an essential part of our service and we will act to restrict activity where we believe a player is at risk.
We collect personal data needed to provide gaming services, verify identity and comply with legal obligations. Your data is processed in accordance with our Privacy Policy. We maintain robust security standards and encryption for data in transit and at rest. During our operational reviews we audited data handling procedures to ensure compliance with stated policies.
The Pokies 114 operates under the legal framework applicable to its registration and service operations. It is your responsibility to ensure that access to and use of the service is legal in your jurisdiction. We may restrict access from countries where online gambling is prohibited or where regulatory requirements cannot be met.
We comply with applicable AML and financial crime prevention requirements. This includes transaction monitoring, know-your-customer checks and limits on suspicious activity. If required, we will share information with relevant authorities to meet our legal obligations.
To ensure these Rules are clear and actionable we conducted internal testing across account registration, deposit, bonus redemption and withdrawal flows. Our findings were:
These test results informed the examples and timelines provided on this Rules page and reflect typical experiences, not guarantees.
If you have a complaint about a decision, suspension, or technical issue, contact our customer support. We will acknowledge your complaint, open an investigation and provide you with the outcome. If you disagree with the outcome you may request a secondary review; details on escalation paths are provided in the account support section of the site.
Below are common scenarios and how we typically handle them:
By continuing to use The Pokies 114 you confirm you have read and accepted these Rules. We maintain these Rules to preserve fairness, protect players and meet regulatory and legal obligations. If you are unsure about any part of these Rules or how they apply to you, contact support for clarification before transacting.
We update these Rules as required. Major changes will be communicated to active players where possible. Our team is committed to transparent, fair play and we continually review processes and systems to uphold the highest standards. Thank you for choosing The Pokies 114.
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